What you need before you start
A tablet or display per station (Grill, Larder, Pastry, Drinks works for most kitchens), a stable Wi-Fi connection, and 30 minutes. Mise runs in any modern browser; we don't ship custom hardware.
Step 1 — Define your stations
Open Settings → Kitchen Display and add a station for each prep area. Name them by craft, not by person — 'Grill' not 'Joe'. The station name appears on every ticket card and routes the right items to the right pass.
Step 2 — Map menu items to stations
Open the menu builder and tag each item with its primary station. Multi-station items (a sharing platter, a tasting menu) route to multiple stations with the timing offset preserved. Mise handles the choreography.
Step 3 — Set countdown thresholds
Each station has a green/amber/red threshold for ticket age. Default is 0–6 minutes green, 6–12 amber, 12+ red. Adjust per station — pastry runs longer, drinks run shorter.
Step 4 — Test with a dummy order
Send a test order through the floor plan to a phantom table. Watch the ticket flow from New → In Progress → Ready → Served. If the routing isn't right, fix the menu mapping; the display is just a reflection.
Step 5 — Brief the team
Five minutes before service, walk the brigade through the display. Show the colour cues, the bump-to-ready gesture, and the recall flow. The board only works if the team trusts it.
Common pitfalls
Most onboarding issues come from station naming inconsistencies (capitalisation, spaces) or stale POS sync. Both are five-minute fixes. The hardest part is convincing the team to bump tickets in real time — but once they do, they don't go back to paper.